I dont know why your dealer is saying that its normal, because its not, since it was fixed on my bike and it now has a proper brake lever. The rear reservoir gets hot and seems to dirty the fluid very quickly, but the rear brake is used so little that I dont pay much mind to it.
The front lever has a fix for it, mine was fixed by activating the abs. They may be telling you that its normal because they are flat rate and not getting paid for it, so they dont care to spend more time on it.
My bike has 5400 miles and the brake was fixed around 4000. I do know they had an issue with over greased front brake calipers, but if you ride it hard for a bit the grease would burn off and then your brake will be normal. I tried that for 4000 miles and bled it a couple of times, did not fix it, so I gave them the bike and told them to fix it since I didnt want to go to the track with spongy front brake. There is no need to delete the ABS unless its a race bike, since you can turn it off on the dash if you happen to go to the track.