Took it in for first service and look what they did

It's like somebody pushed a needle into it.

O_O said:

Dealership said they'd fix it. But they said they don't know how they're going to fix it.

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I would not settle on anything but a new tank.

DarR said:

I would not settle on anything but a new tank.

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+1

sorry for the inconvenience though!

New tank is about their only option.

New tank. In fact, I'd leave the bike in their custody until that repair happened.

levigarrett said:

New tank. In fact, I'd leave the bike in their custody until that repair happened.

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Personally, I would prefer to see the new tank in the box before they install it.

Short of repainting the whole tank, I don't think there's a way to spot fix that. Hope they give you a new tank.

That bites! Could I ask what dealer you used since we are both in Dallas? This is exactly why I don't want to take my bike to anyone for the first service. I've heard of this kind of thing happening many times before at Big Four dealerships but expected more care from a Ducati dealer as these are expensive machines and they are charging premium prices for servicing.


A dealer changed a guys front tire one time on a Kawasaki ZX-14R and the guy felt a front end wobble on the way home and pulled over to find the mechanic had forgotten to tighten the pinch bolts on the axle clamps. That could have easily been a fatal. After hearing a few stories like that, I don't want anyone touching my bikes.

O_O said:

Dropped off the bike for its first service and come back to see this:

Dealership said they'd fix it. But they said they don't know how they're going to fix it.

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I'm wondering about what you can't see if they were that careless with the fuel tank? Might want to check over the entire machine including torque on the oil filter cap bolts.

I drove it home but will leave it there tomorrow morning and suggest a new tank. Dissapointed. I dont expect to get it back anytime soon either. I took mine to Eurosport Cycle in Plano. I chose them over AMS because they are closer to where I work.

I took before and after photos. They said they would fix it. Theyre closed today. Id like to know how they would fix it before dropping it off though. I dont believe they can match the paint.

O_O said:

and suggest a new tank ..... dont believe they can match the paint.

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If they have a white demo (and demo's tank is to your satisfaction) have them swap it?

What on earth did they do to cause that? Should be a new tank and a courtesy loan bike (959) while they put it right.

O_O said:

I drove it home but will leave it there tomorrow morning and suggest a new tank. Dissapointed. I dont expect to get it back anytime soon either. I took mine to Eurosport Cycle in Plano. I chose them over AMS because they are closer to where I work.

I took before and after photos. They said they would fix it. Theyre closed today. Id like to know how they would fix it before dropping it off though. I dont believe they can match the paint.

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Hmmmm...I'm glad you told me this because I was going to take mine in for the 600 hour service there.:frown2:


Here is my quandary, I can do the 600 hour service myself for about $70 for parts and oil if ordered online. This way I know it's done correctly and don't have to worry about a ham fisted mechanic scratching my stuff up but then I have the issue of the Service Light and possible warranty issues if a claim ever came up.

O_O said:

I drove it home but will leave it there tomorrow morning and suggest a new tank. Dissapointed. I dont expect to get it back anytime soon either. I took mine to Eurosport Cycle in Plano. I chose them over AMS because they are closer to where I work.

I took before and after photos. They said they would fix it. Theyre closed today. Id like to know how they would fix it before dropping it off though. I dont believe they can match the paint.

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I'm 100% sure they have a shop in the area that has experience with Ducati paint, almost all dealers do as this sort of thing happens quite often, they call it lot damage in the automobile industry. I have a buddy down the street that had a panel matched on his 2008 1098 and it came out perfect. I doubt you will get a new tank out of this but then again the repaint option is going to mean a lot less downtime for you. Still, this is a brand new bike and a respray just doesn't seem right.:frown2:

So what does the 600 mile service call out for? Oil / filter change and general bolt / fastener torque check?

dougo1199 said:

So what does the 600 mile service call out for? Oil / filter change and general bolt / fastener torque check?

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I think that's it. I could see maybe two hours labor if they checked the bike over thoroughly after changing the oil and filter, so $270 to $300 is actually reasonable to maintain your warranty; but if this is the kind of thing the dealer is going to do to your new bike......:surprise:


I'd be asking for the new tank and my money back on the first service.:frown2:

I'm still in pain over this stupid little paint chip. First world problems.
>_<

It's such a silly thing to worry about and I feel bad just for calling them out for it, but I did pay a premium for a brand new top-of-the-line bike and expected nothing short of complete care for it when dropping it off. This isn't like dropping your car at the local euro-mechanic and getting it back with smudges everywhere, or at least, it shouldn't be.

So dumb...

Also, I ended up paying $380 for the first service. AMS said they'd do it for around that much as well, but they quoted removing the canister which causes starting problems and detailing it too with a brush.
I'd lean to AMS at this point for first service if you can't get away with doing it on your own. European Cycle Sports really needs to make this right if they want me to come back there. The inconvenience of just having to leave my bike there hurts me.

A loaner and a new tank would be nice though

levigarrett said:

New tank. In fact, I'd leave the bike in their custody until that repair happened.

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Why?